I need to exchange my 4k dvr box, none available locally
I have had significant problems with our system losing our recordings on our home 4K system. We are continually having to restart and do system refreshes, sometimes more than one time per day. I have gone to my local Xfinity store and they have no replacements for the 4K DVR and cannot exchange for the one we currently have. They have finally told me that there are none in the Houston area stores!
This is significantly annoying and the phone tree service is ridiculous. After spending nearly 40 minutes online with the overseas call center they want me to approve paying for another box?? This service has been horrible with respect to recordings and loss of recordings and freezing up of the individual tv wireless boxes. Why is this not working better for the significant amount I pay each month?