I need to downgrade to internet essentials WITHOUT having to wait 90 days with no service.

@XfinityRay​ I did not receive a notification about anything relating to the 90-day rule. I only got a notification that the ACP was ending. I'm aware that at this level y'all might not have a way to waive it but I suspect that if I were to go high enough up on the chain that would be possible so I'd really like this to be escalated to the person who is able to do that. 

I would also like to hear the internal company reasoning for the 90 day wait period. From what I can tell, there is no reasoning listed and that makes it seem like it's arbitrary instead of some legal issue. 

That said, unless I'm going to be getting the same pricing, data, upload/download speeds, etc. as the internet essentials plans I'm not really interested in any other option. Do these match those? 

Those notifications would have been sent through email near the time that the ACP was being removed. The close option we would have to our Internet Essentials service would be our NOW Internet service. Have you had a chance to take a look at those options? Here is a link with more details, https://www.xfinity.com/now/internet. 

Unfortunately I did not receive information about the 90 days. 

I am looking at the link now, thank you. 

What is the internal reasoning for the 90 day wait period? 

I would recommend making sure your email contact information is updated, so you do not miss any important updates in the future, https://www.xfinity.com/support/articles/update-account-preferences. Let us know if you have any additional questions regarding NOW Internet. 

Our Internet Essentials program requires documentation for participation in assistance programs like the National School Lunch Program, housing assistance, Medicaid, SNAP, and others. The 90-day period allows time for our customers to set up their enrollment and get the necessary documentation needed. We would love to assist you more with your account if you can please reach out through Direct Message for more support!

@XfinityJeniece​ Sorry but that doesn't really track. People don't need a forced 90 day period to get their documents together; low-income and disabled people usually have that stuff on hand because of programs like this. The enrollment also takes less than an hour and that's being generous. Overall the 90 days is really detrimental to people like me and it just feels like a barrier, not something meant to be helpful (because it's not helpful). Like, I could enroll right now, send my documents, and be done within the day. I don't need to be forced to wait 90 days. 

Edit: In fact, this is so anti-poor and anti-disabled that I'd really like to file a complaint. Where would I do that? 

Hi Finsfan83! I'm sorry that you weren't able to apply for the Internet Essentials program when you first started your service. We can take a closer look to see if there's anything that can be done in this situation. If you could please send us a direct message with your full name, name on the account (if different), and service address, we can look at your account and see what we might be able to do to help.

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 

Click "Sign In" if necessary

Click the "direct messaging" icon or https://comca.st/3J0ir1l

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it