Skip to main content

    Support

    Offers

M
miscuser100
1st Topic

Visitor

 • 

3 Messages

Monday, June 9th, 2025 11:08 PM

I need to downgrade to internet essentials WITHOUT having to wait 90 days with no service.

Title. I need to downgrade immediately. Please don't pitch me other internet plans unless the price (AND SPEED) is PERMANENTLY (not a temporary deal) on par with the internet essentials plans.

I cannot just go without internet for 3mo so I need this escalated to someone who is capable of waiving that timeframe for me. I am unable to pay $60+/mo. I've been stuck in this price bracket ever since the ACP got cancelled and I'm at the end of my rope. Please stop making it impossible for people to actually access affordable options, especially since a lot of people who need to access it are disabled. This is just another barrier put in place to deny equal access to low income people and disabled people and I'm sick of it. 

Again, I need to downgrade to essentials WITHOUT going 3mo without internet. Thanks.

Question

 • 

Updated 

1 day ago

 • Edited

7

1

0

XfinityRay

Official Employee

 • 

2.9K Messages

1 day ago

Hi there, miscuser100! Thanks for reaching out about your bill and the Internet Essentials service. I understand your concerns and will do all I can to help!

 

A few months after ACP ended, the normal rules were put back in place for Internet Essentials, including the 90 day rule. We did send out notifications before that happened. We do not have a way to waive that for you to sign up for the service. 

 

We have packages at our Everyday price, outside of any agreements or promotions. The Everyday price is subject to change if we have rate adjustments. We normally make any changes to our Everyday prices around January 1st. Agreements or promotions provide a lower cost than our Everyday prices so are a benefit to your budget. 

 

I am happy to take a look and see what we can do. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

 

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

4

0

miscuser100

Visitor

 • 

3 Messages

@XfinityRay​ I did not receive a notification about anything relating to the 90-day rule. I only got a notification that the ACP was ending. I'm aware that at this level y'all might not have a way to waive it but I suspect that if I were to go high enough up on the chain that would be possible so I'd really like this to be escalated to the person who is able to do that. 

I would also like to hear the internal company reasoning for the 90 day wait period. From what I can tell, there is no reasoning listed and that makes it seem like it's arbitrary instead of some legal issue. 

That said, unless I'm going to be getting the same pricing, data, upload/download speeds, etc. as the internet essentials plans I'm not really interested in any other option. Do these match those? 

Like

Reply

1 day ago

0

XfinityJeniece

Official Employee

 • 

3.2K Messages

Those notifications would have been sent through email near the time that the ACP was being removed. The close option we would have to our Internet Essentials service would be our NOW Internet service. Have you had a chance to take a look at those options? Here is a link with more details, https://www.xfinity.com/now/internet. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

1 day ago

0

miscuser100

Visitor

 • 

3 Messages

Unfortunately I did not receive information about the 90 days. 

I am looking at the link now, thank you. 

What is the internal reasoning for the 90 day wait period? 

Like

Reply

1 day ago

0

XfinityJeniece

Official Employee

 • 

3.2K Messages

I would recommend making sure your email contact information is updated, so you do not miss any important updates in the future, https://www.xfinity.com/support/articles/update-account-preferences. Let us know if you have any additional questions regarding NOW Internet. 

 

Our Internet Essentials program requires documentation for participation in assistance programs like the National School Lunch Program, housing assistance, Medicaid, SNAP, and others. The 90-day period allows time for our customers to set up their enrollment and get the necessary documentation needed. We would love to assist you more with your account if you can please reach out through Direct Message for more support!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

1 day ago

0

forum icon

New to the Community?

Start Here