New Poster
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2 Messages
I need to cancel services
I need to cancel all services for my in laws next door and I keep being led on a wild goose chase. Father in law is deceased and mother in law has dementia and is in assisted living.
New Poster
•
2 Messages
I need to cancel all services for my in laws next door and I keep being led on a wild goose chase. Father in law is deceased and mother in law has dementia and is in assisted living.
XfinityJeff
Official Employee
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1.2K Messages
50 minutes ago
Good morning @Mimih1, and thank you for reaching out to us on the Xfinity forums with your issue, I hope this message finds you well. While we are sad to hear that you want to cancel the account, you have come to the right place for assistance with that. Could you please send our team a direct message with your full name and full address?
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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