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AHank79
1st Topic

Visitor

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1 Message

Monday, September 22nd, 2025 2:11 PM

I need to cancel service without scheduling a call

The earliest available day for the scheduled call is 4 days from now, but I need to get this complete today. I also don’t have time to visit a store.

Question

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Updated 

2 hours ago

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EG

Expert

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116.3K Messages

5 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityFrank

Official Employee

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2K Messages

5 months ago

Hi there, @AHank79! Sorry to hear you'll be leaving us. We can certainly assist with setting up a cancellation. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address.

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user_82u62r

Visitor

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1 Message

2 hours ago

Please help me cancel my service. Thanks!

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XfinityQue

Official Employee

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472 Messages

 

user_82u62r, hello there and thanks for reaching out regarding your request. We can help you with that. To move forward with your concern, please send us a direct message with your full name and complete service address. From there I can authenticate your account and assist you further.  

 

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

 

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