I need to cancel my Xfinity service

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Good morning @user_9v1aid, and thanks for reaching out to us on the Xfinity forums, and thank you @EG for moving the post, so we could quickly respond, I hope you are both having a good day so far. I am sorry to hear that you are wanting to close your account, but you have come to the right place for assistance with this issue. Could you please send our team a direct message with your full name and full address?
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

Hi, @user_9v1aid! We've been following up with you directly, in our private thread, so I wanted to tag you here just in case you hadn't seen our messages yet :) Looks like we're just waiting on that refund to be received by you now.

Hello again, @user_9v1aid - We haven't heard from you in a while, though it's only been about 2.5 weeks since your credit balance was refunded. Have you received your refund, and was there anything else our team could help with at this time?