I need to cancel my Xfinity service

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Good morning @user_9v1aid, and thanks for reaching out to us on the Xfinity forums, and thank you @EG for moving the post, so we could quickly respond, I hope you are both having a good day so far. I am sorry to hear that you are wanting to close your account, but you have come to the right place for assistance with this issue. Could you please send our team a direct message with your full name and full address?
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

Hi, @user_9v1aid! We've been following up with you directly, in our private thread, so I wanted to tag you here just in case you hadn't seen our messages yet :) Looks like we're just waiting on that refund to be received by you now.