Hey there, @user_7k24hn, thanks for reaching out through Xfinity Forums regarding your services. We can assist you with disconnecting from this platform. If you can, please send us a Direct Message with your full name and your full address.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
I am not showing that a Direct Message was sent to "Xfinity Support". Are you able to confirm it was sent to the correct name?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityJeniece
Official Employee
•
4.1K Messages
20 days ago
Hey there, @user_7k24hn, thanks for reaching out through Xfinity Forums regarding your services. We can assist you with disconnecting from this platform. If you can, please send us a Direct Message with your full name and your full address.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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user_7k24hn
Visitor
•
2 Messages
20 days ago
Hello guys, how long do I have to wait before I get a response
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