Visitor
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1 Message
I need to cancel my service
I need to cancel my service. I just don't understand why I can't cancel through the website or the app. I don't mind calling, but it's not always the easiest process. I would appreciate a reasonable explanation as to why. Not trying to be rude, just want a full understanding of it.
Thank you kindly.
sailorbear510
Contributor
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30 Messages
2 hours ago
Sometimes its best to keep things simple, I get it, if you have a authorized Xfinity Center in your location you can cancel there as well, just be sure to bring all the equipment you have when you do and they will print you out of a receipt of the transactions you did in their store.
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Latoque
Expert
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29.7K Messages
2 hours ago
Moved from Email forum
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XfinityJeniece
Official Employee
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3.4K Messages
2 hours ago
Hey there, @user_g6jhic, thanks for reaching out through Xfinity Forums regarding your account. We can assist with disconnect requests here on this platform. I will submit your feedback regarding the website.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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