I need to cancel my internet service

My bill increased by almost 40%. Plus my service was frequently interrupted in the last 4 years. I found a faster service at almost half the price. Finally, this cancellation process has only further convinced me I made the right choice to leave. I cannot believe how difficult this has been to cancel. I cannot do it over the phone unless I have nearly an hour of time. I've heard it takes days to accomplish the simple task of canceling this service. 

We are so glad to take a look at things for you @user_t8t17a.  You have reached out to the right team to address your billing and overall service concerns.  This is not at all the experience that we want to hear that any of our subscribers are having and want to ensure that you are having a top tier experience with us.  Please feel free to shoot us a private message with the details so that we can get to work on making this right for you.  

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it