Hello, @user_7oag7a! Thanks for reaching out to us here on the Community Forum. We would be happy to answer any questions about your bill. What is the situation?
I paid my bill on Jan.4, 2026 for $202.10. That is my monthly rate I just received another bill from you for $$369.94. This is the second time you sent this and when I call they tell me to ignore that the one for $369.94🤪
please STOP sending that to me. It’s becoming very annoying. Please have someone respond to this email.
Hello @teefull We appreciate you leaving a post. We would be happy to look into the billing to see what is going on and why it is continuing to generate that bigger bill. In order to do this please send us a direct message with your full name and service address to get started. It was removed from your post as it was posted publically.
To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityFrank
Official Employee
•
1.9K Messages
5 months ago
Hello, @user_7oag7a! Thanks for reaching out to us here on the Community Forum. We would be happy to answer any questions about your bill. What is the situation?
2
0