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user_8qmff0
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Saturday, December 13th, 2025 4:38 PM

I need to a real person from the retention dept

I have been trying to peak with a person in the retention dept but am speaking with someone overseas who won't quit talking and is not listening.  Any ideas please?

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7 hours ago

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EG

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115.5K Messages

1 month ago

The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityMatthew

Official Employee

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1.3K Messages

1 month ago

 

user_8qmff0 We're you able to get the help you needed? If not we would be happy to assist you through this platform. 

 

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user_wbwv5n

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2 Messages

@XfinityMatthew​   I need help with a retention issue / on my account ? can you help me ??  Darlene 

[Edited: "Personal Information"]

(edited)

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7 hours ago

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XfinityAirelle

Official Employee

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3K Messages

 

user_wbwv5nHi there! Our team can help. Can you tell us more about the service or account issue you are havnig? 

 

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7 hours ago

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Quadro

Contributor

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54 Messages

1 month ago

99% of all my problems are solved or questions are answered by using Xfinity live chat. Had a few agents over the years who lied and made up stories to make a sell, but some have been very helpful. 

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user_wbwv5n

Visitor

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2 Messages

7 hours ago

Good Morning --- I am having the same issue ?  Can anyone from retention department help me ? 

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