Hi there, @user_slxwuw. Thanks for reaching out to us here on the Community Forum. With a figure like that, it sounds like we would need to build out to get service to your location, which does require a customer contribution to the cost. Is that the case here?
While I do not have a name and number to provide, @user_slxwuw, we can check out the serviceability request and add your feedback and request for more information. I can understand the figure being surprising, and we do not present these numbers lightly. However, depending on the distance and work involved, costs do vary. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address.
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XfinityFrank
Official Employee
•
2.3K Messages
2 hours ago
Hi there, @user_slxwuw. Thanks for reaching out to us here on the Community Forum. With a figure like that, it sounds like we would need to build out to get service to your location, which does require a customer contribution to the cost. Is that the case here?
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