Tue, Dec 22, 2020 5:00 PM
6 m ago
Apologies for the issue and the experience that you described above. Your account is showing as not eligible for a payment arrangement.
As a courtesy, I have credited back any recent late charges and reactivation fees incurred over the recent months. I hope that helps in making the overall balance due more manageable.
Those credits will post overnight and will be available to view in My Account.
You can pay any balance due at the link below: https://www.xfinity.com/bill-pay?pc=1
Thanks for your patience and hang in there.