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user_s79sx0
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3 Messages

Tuesday, June 2nd, 2026 10:55 PM

I need my pedestal cover replace

My cover is absolutely busted.  I would like to have it buried underground like the other utilities around me.  Zipcode 32258.

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2 hours ago

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XfinityAmandaB

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3.1K Messages

3 hours ago

 

user_s79sx0 Thank you for reaching out for help with your pedestal being damaged. We can, of course, repair the cover, but to see if it can be changed to an underground or flush with ground option, which would require a survey. I would be happy to set that up for you, but there would be a $100.00 fee to see if it is able to be changed underground. Would you like to start that process? 

 

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user_s79sx0

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3 Messages

@XfinityAmandaB​ 

No fees after the survey?

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2 hours ago

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XfinityJeniece

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4K Messages

The fee is just for the survey; however, it would apply even if we are unable to move the line. Obstacles on the property (like fences, locked gates, pools, ponds, or trees) might prevent the work. Would you like to get this scheduled?

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2 hours ago

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user_s79sx0

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@XfinityJeniece​ yes please lets get it set up.

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2 hours ago

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XfinityJeniece

Official Employee

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4K Messages

I can get this scheduled for you, user_s79sx0! Please send us a Direct Message with your full name and your full address.

 

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Press Enter to send it.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 hours ago

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