1 Message
I need help from a real person
I have now tried unsuccessfully to be connected to a live human being for 45 minutes on your abomination of a customer help line (800-934-6489).
All I get is some robot/AI reviewing my account (don't need that information) or telling me about some sports channel i don't subscribe to - so wasting my time - only to be offered prompts that loop me back into talking to another robot - are you kidding me?
What [Edited: "Language"] is your company doing in not providing customer service any more?
i have multiple questions and problems that span across all the 'topics' AND exceed those choices provided. my problems need the attention of a human being.
your customers are paying exorbitant fees and they can't get help??? HAVE YOU PEOPLE LOST YOUR MIND?????????
so i repeat - how do i speak to a live agent?
and don't even think of referring me to your website which is even worse.......



XfinityJeniece
Official Employee
•
3.7K Messages
1 year ago
Hey there, user_8jwdfp, thanks for reaching out through Xfinity Forums regarding your account. This is definitely not the customer experience we want you to have and we would be happy to help provide you with support. We are a team of live agents on this platform. What issues are you having with your account?
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