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user_468241
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3 Messages

Thursday, December 19th, 2024 10:20 PM

i need help following up on a open ticket - a technical support person was supposed to call me yesterday

i need help following up on a open ticket with Nikhil.  A technical support person was supposed to call me yesterday, but never did.   We were trying to log into our Paramount+ account, but Nikhil said it was a "backend issue" and technical support would follow up with me tomorrow (which was supposed to be yesterday)

The chat support literally just runs you around in circles.  There is no way to actually chat with someone.  It is so unbelievably frustrating.

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Updated 

5 months ago

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XfinityJeniece

Official Employee

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3.1K Messages

5 months ago

Hey there, user_468241, thanks for reaching out through Xfinity Forums regarding your technical issues. We want to ensure you can watch Paramount +. I know I love watching movies on Paramount+ with my household and we have especially been loving this around the holidays. I am here to help! Are you still having the same issue?

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user_468241

Visitor

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3 Messages

@XfinityJeniece​ hi Jeniece.  Yes, still having the same issue.

Someone from technical support was supposed to contact me.

[Edited: "Personal Information"]

We are not able to use the Paramount+ subscription we're paying for.  Please help.

thanks!

(edited)

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5 months ago

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XfinityThomasB

Official Employee

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2K Messages

Thank you user_468241, please remember to not post your personal information publicly on the forums, we have almost 4 million people that use the forums. We edited your phone number out of the post to protect your personal information and privacy. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 months ago

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EG

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110.7K Messages

5 months ago

Concern moved here to the Customer Service help section.

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