I need a service disconnect order and clearing confirmation letter

Hi there user_j6y90y, thanks for reaching out here on the community forums! I'm sorry to hear you've been running into speed bumps while trying to disconnect your services. We'll be sorry to see you go, but we can absolutely help with getting your account squared away! I see that you've already sent a direct message our way. Please keep in mind that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future, we ask that you refrain from sending Direct Messages until invited to do so. No worries this time around though! I'll meet you in private, so we can keep your information secure!