Visitor
•
1 Message
I need a service call
We've tried everything from power cycling to disconnecting cables. The internet goes down at my home when it rains
Visitor
•
1 Message
We've tried everything from power cycling to disconnecting cables. The internet goes down at my home when it rains
XfinityFrank
Official Employee
•
2.6K Messages
6 hours ago
Hi there, @user_kktnv3. Thanks for reaching out to us here on the Community Forum and sorry to hear about the trouble. That definitely sounds like a visit is in order.
Please send a direct message to us including your full name and complete street address.
Here's the detailed steps to direct message us:
1-Click "Sign In" if necessary.
2-Click the "Direct Messaging" icon.
3-Click the "Start new conversation" (pencil and paper) icon.
4-In the "To:" line, type "Xfinity Support".
5-As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6-An "Xfinity Support" graphic will replace the "To:" line.
7-Type your message in the text area near the bottom of the window.
8-Press Enter to send it.
How to: Direct messaging within the forum
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