Visitor
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2 Messages
I need a return shipping label but my equipment is not showing up
Hello, I ordered a modem a couple of months back and the first one got delivered to the wrong address, but I ended up still receiving it later. Comcast sent me another in the meantime and now I have two modems, so I need to return one. However when I go to return the modem in the online portal, it doesn't show up as a device in my account, there's nothing about it at all.
I tried to talk to support but they couldn't get me a label and I currently don't have a car to go to the store so I was going to have UPS pick it up like I did in the past with other modems after a move. Can you send me the UPS label so I can return this modem? It's still in its original shipping box that I got it in.
EG
Expert
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107.1K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityArmand
Official Employee
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1.8K Messages
2 years ago
HI there! Thanks so much for taking the time to reach out to Xfinity Support here on our Community Forum., We are so glad to hear from you and want to assist in any way that we can. No worries! You have reached out to the right ream, and we are going to get things taken care of for you. Are you able to access the site https://comca.st/3wZMti6?
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