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user_cfc180
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Tuesday, September 6th, 2022 4:22 PM

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I need a return shipping label but my equipment is not showing up

Hello, I ordered a modem a couple of months back and the first one got delivered to the wrong address, but I ended up still receiving it later. Comcast sent me another in the meantime and now I have two modems, so I need to return one. However when I go to return the modem in the online portal, it doesn't show up as a device in my account, there's nothing about it at all. 

I tried to talk to support but they couldn't get me a label and I currently don't have a car to go to the store so I was going to have UPS pick it up like I did in the past with other modems after a move. Can you send me the UPS label so I can return this modem? It's still in its original shipping box that I got it in.

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2 years ago

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EG

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107.2K Messages

2 years ago

Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityArmand

Official Employee

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1.9K Messages

2 years ago

HI there!  Thanks so much for taking the time to reach out to Xfinity Support here on our Community Forum.,  We are so glad to hear from you and want to assist in any way that we can.  No worries!  You have reached out to the right ream, and we are going to get things taken care of for you.  Are you able to access the site https://comca.st/3wZMti6?

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user_cfc180

Visitor

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2 Messages

@XfinityArmand​ Hello, yes I can access it but it just has the one modem, not the one that needs to be returned. There should be two options since I have two modems. The one that needs to be returned is a different style/model of modem too than what's pictured. ('m not sure if that matters). Thank you for your help!

2 years ago

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XfinityArmand

Official Employee

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1.9K Messages

No worries!  We can take a closer look at this for you.  Please feel free to shoot us a message with your full name and service address so that we can access your account and get started. 

 

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://comca.st/3elrWy5 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

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2 years ago

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