Hi @user_nh0u76, I am sorry to hear that you all have run into a pretty major issue with your sons current phone, but it is a great time to go for an upgrade. We would certainly love to help you move on up. Our order of operations here may change a little depending on if you had a protection coverage on this device, did this phone have a Xfinity mobile care plan attached to it?
XfinityJustinM
Official Employee
•
193 Messages
9 hours ago
Hi @user_nh0u76, I am sorry to hear that you all have run into a pretty major issue with your sons current phone, but it is a great time to go for an upgrade. We would certainly love to help you move on up. Our order of operations here may change a little depending on if you had a protection coverage on this device, did this phone have a Xfinity mobile care plan attached to it?
0
0