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user_8n33rf
1st Topic
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2 Messages

Monday, August 26th, 2024 11:40 AM

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I need a live chat agent. The bot is not helpful

I need to chat with an agent but the bot keeps taking me around in circles with what I want to talk to. Also, because I have a bill due, I can’t speak with an agent in the phone.

Question

 • 

Updated 

2 months ago

1.8K

6

XfinityAngie

Official Employee

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1.8K Messages

8 months ago

 

user_8n33rf, Thank you for reaching out to Xfinity Support. I would be happy to assist you. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page. 

Here's the detailed steps to direct message us: 

• Click "Sign In" if necessary 

• Click the "Direct Message” icon (upper right corner of this page) 

• Click the "New message" (pencil and paper) icon 

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 

• Type your message in the text area near the bottom of the window 

• Press Enter to send your message 

 

2

user_izfple

1 Message

5 months ago

I need a live agent to speak with 

1

0

XfinityKassie

Official Employee

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1.7K Messages

 

user_izfple Good morning! Thank you for reaching out to our Community Forums Team for assistance. Since we are a social media team, most of our communication is done through this platform. If you prefer to speak with someone, we have our customer service team that can be reached at 1-800-934-6489. I'd be happy to help you here. Can you please share the nature of your concern? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

5 months ago

0

Lc2200

New Poster

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5 Messages

5 months ago

I have been trying to speak to a live agent for hours and have been unable to get one on the phone or to set up a call back from the website it keeps directing me to the assistant- NO HELP.  XFINITY was doing work in my neighborhood over the last ten days to two weeks, hit a water line, and we were without water for 12 hours, we have now been on a water restriction of sorts, having to buy bottled water to cook with, water the animals, brush our teeth, drink, etc. I received a credit on my bill for the seven days I have been on and off with service but nothing past that, I want to speak to a person not a chat box about the money I am having to spend on purchasing water for the last 5 days due to their "accident" and the fact that I still don't have all of my channels back.  We pay all of this money for our service and cannot seem to get decent customer service in return. 

1

0

XfinityGabriel

Official Employee

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2.2K Messages

 

Lcooper2200, Hi! Thanks for taking the time out of your day to reach out. I can certainly understand the importance of speaking with a live person about having to spend on water due to an accident and about getting those channels back. This is definitely not the experience we like to hear about. You've reached the right place. Over social media, we are a team of experts who are dedicated to resolving damage and channel concerns such as this. We are happy to assist. What we can do from here is open a damage claim to investigate this further. As far as the channel concerns go, did they disappear when the line was cut?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

5 months ago

0

mikeoh712

Visitor

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2 Messages

3 months ago

Same.  It’s impossible. 

0

0

chooseypanda

Visitor

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1 Message

2 months ago

I need to speak to a live person the bot can't help me

0

0

user_corey

4 Messages

2 months ago

Experiencing the same problem with the 'a.i. assistant'

1

0

XfinityDemitrius

Official Employee

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1.8K Messages

Hey @user_corey, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience. How can we be of assistance? Please be sure to leave a detailed reply so we can provide the best assistance as possible. We are here to help and hope to hear from you soon.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 months ago

0

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