6 Messages
I need a HUMAN!!! My ISP is on the PBL!!!
I have chatted and been told on two separate occasions that a specialist who could restore the IP off the PBL would call me back. I have yet to hear back and it's been over 24 hours. I attempted to chat again, but I keep getting routed on your AI bot over and over again to try troubleshooting. I've done that THREE times and have yet to be routed to a human!!! This is ridiculous! Why do I have to go through this much levels of frustration just to get some support from the ISP provider, who's the problem here?!?
XfinityThomasA
Official Employee
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1.7K Messages
6 hours ago
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EG
Expert
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106.9K Messages
6 hours ago
@XfinityThomasA wrote: Here are some related articles that may help. Release and renew your Internet Protocol (IP) address,
@dblmint_twin @XfinityThomasA FWIW. Doing that on a computer / device that is connected to a stand-alone router or a combo modem / router gateway device will only serve to renew / change the LAN / private IP address that is assigned to a computer / device by the router's built-in DHCP server. It will not renew the WAN / public IP address that is assigned to the router by Comcast's system / DHCP server. They need their public IP to be changed in this case...
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EG
Expert
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106.9K Messages
5 hours ago
The concern is not "accessibility / disability" help related. Topic moved here to the proper help section, for assistance.
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BruceW
Gold Problem Solver
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26K Messages
4 hours ago
That isn't possible. If you are a residential Comcast customer and your public IP is listed on something like the Spamhaus PBL, it can't be removed. All residential IPs assigned by all ISPs are dynamic and can change at any time. For that reason all of them are, or should be, on a number of policy blocklists. That doesn't mean you can't send email or that your email should be considered spam, it only means you can't operate a public server on your Comcast service. That would be contrary to Comcast's Internet AUP (see https://www.xfinity.com/Corporate/Customers/Policies/HighSpeedInternetAUP):
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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