The Xfinity Forums is a community gathering spot, so also wanted to help get the proper expectations set up that there may be delays before you here from a Xfinity employee. But wanted to assure you that we are here to help out, and would like to help with the 2nd TV.
@user_9adudg thank you for the confirmation of needing a technician installation. Is there an outlet already in the room you're looking to get the set-top box set up?
I ask about the outlet in the location, as technicians may be limited on installing a new outlet and direct you to HelloTech or an electrician: https://www.xfinity.com/support/articles/hellotech-overview
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@user_9adudg I appreciate the update of having no outlet in the other room, the other option we could look at is a wireless set-top box set up to avoid having the outlet installation.
If you weren't aware we do also offer the Xfinity Stream App, which can be downloaded to certain Smart TVs as well as steaming devices like Roku/Firestick. I have a Firestick set up in our spare bedroom for guests to use when they visit. Here’s a great article that has more information: https://www.xfinity.com/support/articles/xfinity-stream-app-faqs
To continue with scheduling an appointment could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityJustinC
Official Employee
•
1.7K Messages
3 months ago
Hello, @user_9adudg thank you for reaching out over Xfinity Forums. With you being new to the forums, I understand if your not familiar with the process over this platform. Creating multiple posts for the same issue is against the guidelines, and don't want your profile negatively affected for future forum use. You can review the guidelines here: https://forums.xfinity.com/conversations/guidelines/xfinity-forum-guidelines/602da8fdc5375f08cd20b38c
The Xfinity Forums is a community gathering spot, so also wanted to help get the proper expectations set up that there may be delays before you here from a Xfinity employee. But wanted to assure you that we are here to help out, and would like to help with the 2nd TV.
- Are you looking to get a new set-top box shipped out and do the self service set up: https://www.xfinity.com/support/articles/x1-stb-activation ?
- Are you looing at a technician installation?
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