Visitor
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1 Message
I moved my service a month ago and I am still seeing my address like I have two accounts when I DON'T.
I moved my service a month ago and I am still seeing my address like I have two accounts when I DON'T. I have called so many times spoken to so many people . Being told there notes about me disconnecting that address but its still open and acting as if I owe money when I don't Why is it so hard for Xfinity to remove this ???? I turned the modem a month ago too. I am tired of calling and explaining so simple
XfinityFrank
Official Employee
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2.4K Messages
4 hours ago
Hi there, @user_u7echg. Thanks for reaching out to us here on the Community Forum and sorry to hear about the account confusion. We can make sure the account is closed. If it is, and it is still showing, you can unlink it from your login with the directions here : https://www.xfinity.com/support/articles/switching-between-multiple-accounts. Please send a direct message to us including your full name and complete street address.
Here's the detailed steps to direct message us:
1-Click "Sign In" if necessary.
2-Click the "Direct Messaging" icon.
3-Click the "Start new conversation" (pencil and paper) icon.
4-In the "To:" line, type "Xfinity Support".
5-As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6-An "Xfinity Support" graphic will replace the "To:" line.
7-Type your message in the text area near the bottom of the window.
8-Press Enter to send it.
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