I met the best agent ever in xfinity support chat

Ericc92 That's wonderful to hear! Thank you so much for taking the time to share your positive experience. We're truly thrilled to hear that Bryan was able to provide such excellent assistance, and it means a lot to us and to Bryan when customers like you recognize the great work of our team members. I'd love to make sure your kind words are shared directly with Bryan and his supervisor. If you could please send me a direct message with your full name and the service address associated with your account, I'll be sure to pass along your feedback.

 

To send a "Direct Message":
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it