Visitor

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1 Message

Saturday, October 18th, 2025

I lowered my plan Xfinity send me another device

I lowered my internet plan Xfinity trying send me another device that already own I don’t know how cancel it 

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Official Employee

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2.5K Messages

8 hours ago

 

user_lephnm Greetings! Thank you so much for using our Forums and for taking the time out of your day to write us over this platform. Our team is here happy to review the account and help you make the changes you need. To get started can you please send us a DM with your complete name and service address? 
Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message
 

 

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