I lost Peacock that I had on my plan

Howdy @user_9df651, I am a fan of your taste in shows. We'll need to take some things into account, so we can get you ready for season 4. Firstly, we want to make sure that your current service plan does include peacock premium. You can find this information by heading to https://www.xfinity.com/yoursubscriptions, here you can find all of your active subscriptions through Xfinity. You can also view the PDF version of your Xfinity bill and check page 3 to see if it lists peacock premium included at no additional cost on your billing. Furthermore, you can check out this article View your Xfinity billing statement history for detailed instructions on how to view the PDF version of your bill.

Once you have verified that you have this service it may need to be reactivated, which is a simple process. You can actually find instructions to activate your peacock premium service in the article below.

Peacock Premium promotional offers overview

With your peacock premium subscription coming to a close in October, now is a great time to review promotions. We can work to get you a new plan that would extend your peacock premium promotional offer. Just Send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 

@user_9df651 My team is happy to have helped you with your account/Peacock concerns today. Take care, and have a great weekend.