Visitor
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1 Message
I having problems moving my service to another address.”
I had moved my service to a different address about two weeks ago and I changed it back to my original address after I had moved out of the new address after only 3 days. I setup my internet back at my old address and it’s working fine. I am moving again and want to set up at my internet at my newer address and every time I go into the Xfinity app and try to move my address, it always sends my to a page that says,”
We're sorry.
Please contact us and one of our friendly and knowledgeable representatives can help.“
I tried doing it on my laptop and I still get the same issue.
I also noticed that my account says that it is inactive for some reason even tho I am still get internet at the original address and my bills have all been paid. I don’t know what else to do.
XfinityJeniece
Official Employee
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4K Messages
5 hours ago
Hey there, @user_igsy0f, thanks for reaching out through Xfinity Forums regarding your move. We would be happy to help you with getting up and running at the new address. I would need to take a look at your account on my end. Can you please send us a Direct Message with your full name, your full address, and the address you are moving to?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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