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john_y1
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5 Messages

Tuesday, June 24th, 2025 12:55 PM

I have xfinity wires laying in the yard

The wires disconnected from the house and are now laying in my yard.  I have been trying to get this resolved since June 19 and today is June 24.  Xfinity is no [Edited: "Language"] help.

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Updated 

7 days ago

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XfinityJorge

Official Employee

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2.3K Messages

7 days ago

john_y1 Hey there! Thank you for using our Forums and for taking the time out of your day to reach out. I see that you need some help with the downed line at your home, have you worked with our Xfinity Assistant to get a ticket created to get that raised? 

(edited)

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john_y1

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5 Messages

absolutely, days ago with no help.

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7 days ago

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john_y1

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5 Messages

I have chatted with many agents and still no help

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7 days ago

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XfinityJorge

Official Employee

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2.3K Messages

Gotcha, thanks for confirming and for allowing our team to help you with this. Can we please get you to send us a DM with your complete name and address?
Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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7 days ago

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john_y1

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5 Messages

Is there any way that you can relay this message to Xfinity?

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7 days ago

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XfinityJorge

Official Employee

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2.3K Messages

 

johnyouk Yes! Our team is here happy to help, please follow those steps above so we can get started. We are looking forward to hearing from you. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

7 days ago

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