I have tried cancelling my mobile service multiple times but it is still active

When I opened my account they threw me a mobile line and they told me it was included in my package without additional charges, even when I told them at the store I didn't need it. I have called four times to cancel it, and still shows under my account...AND I'm getting billed!

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XfinityJorge

Official Employee

•

1.7K Messages

21 days ago

user_pe7l67 Thank you so much for using our Forums to contact our Xfinity Support Team. We are here happy to work with you to make sure you get the help you need with closing the Mobile account. I see you mentioned that you have contacted us multiple times and we appreciate you allowing us the opportunity to turn your expeirnace around. To get started can you send us a DM with your full name and service address? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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user_pe7l67

3 Messages

Hi Jorge, done, sent a message with the details and requested info. Hope you can help me, I really don't know what else to do.

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21 days ago

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user_pe7l67

I have tried cancelling my mobile service multiple times but it is still active

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