Visitor
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3 Messages
I have reported a down Xfinity line on my property with no response
I have reported a down Xfinity line, a hazard risk, on my property via the webform with no response. I have attempted to call and the automated system will not allow me to report the issue. I have attempt the chat system and the chat system will not allow me to report the hazard. This is unacceptable. Hopefully by going thru this Community I can get the attention of Xfinity that there is a hazard on my property due to their down cable and they will send someone to address.
The inability to report a hazard caused by Xfinity that needs to be rapidly addressed by their staff is negligence.
XfinityJorge
Official Employee
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3K Messages
19 hours ago
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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