Visitor
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1 Message
I have received the worst customer service ever from an Xfinity supervisor
I experienced an exceptionally negative interaction with an Xfinity supervisor. Despite being promised a $50 promotional bill by multiple representatives, the supervisor I spoke with was extremely rude. He informed me that verbal agreements are not considered valid by Xfinity and subsequently terminated the call after I requested his name. I would rather go to Verizon with my service rather than deal with the miscommunication and blatant disrespect from xfinity's customer service. Beware of Xfinity.
XfinityFrank
Official Employee
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2.7K Messages
2 hours ago
Hi there, @user_q32h8b. Thanks for reaching out to us here on the Community Forum and sorry to hear of the bad experience when interacting with a supervisor. We definitely want every interaction to be positive and professional. We would be happy to work with you on your promotion issue and pass along your feedback on the supervisor that you spoke with.
Please send a direct message to us including your full name and complete street address.
Here's the detailed steps to direct message us:
1-Click "Sign In" if necessary.
2-Click the "Direct Messaging" icon.
3-Click the "Start new conversation" (pencil and paper) icon.
4-In the "To:" line, type "Xfinity Support".
5-As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6-An "Xfinity Support" graphic will replace the "To:" line.
7-Type your message in the text area near the bottom of the window.
8-Press Enter to send it.
How to: Direct messaging within the forum
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