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user_n45kqq
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Visitor

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4 Messages

Friday, May 29th, 2026 6:25 PM

I have internet service in my cart and need to remove

Yes so 8 have Internet service in my cart and I've talked to 3 different Xfinity agents and nothing they said help so please help me 

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6 minutes ago

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XfinityJustinM

Official Employee

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769 Messages

2 hours ago

Hello @user_n45kqq,

Could you detail that you are running into a little further so that we can be of help, what exactly are you attempting to do? 

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user_n45kqq

Visitor

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4 Messages

So when I go to try to purchase a phone on shop Mobile and it takes me to go check out it says one line and use and then one line existing or when I click on my cart it has the internet service in it and it will not let me remove the internet at all in my card

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2 hours ago

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XfinityNatalie

Official Employee

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792 Messages

 

user_n45kqq, All our mobile lines require an Internet service plan. Do you already have an active Internet service plan with us? You can learn more here at XFINITY Mobile FAQs. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 hour ago

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user_n45kqq

Visitor

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4 Messages

Yes I already have a service plan with y'all

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50 minutes ago

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XfinityNatalie

Official Employee

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792 Messages

 

Thank you for confirming. Were you logged in with your XFINITY ID and password before you started adding to the cart?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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28 minutes ago

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user_n45kqq

Visitor

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4 Messages

Oh I do not think I was

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16 minutes ago

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