Visitor
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2 Messages
I have hit with Hurricane Ian
I have been with Comcast for 8 years in Florida I have high speed internet 135$ per month I have hit with hurricane Ian I lost the Internet cable because the tree lay on the line and the company refused to hook up the line or lay it under the ground asking me to clean the trees and this trees belong to my neighbor but I called someone to clean but it will cost 900$ it's crazy plz help me to fix the problem ⚠️ comcast asking me to deal with your neighbor and divide this cost between each other I will nock the people door to do that it's not acceptable where is the service and could you taking care of the people
EG
Expert
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110.1K Messages
3 years ago
Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasD
Official Employee
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1.2K Messages
3 years ago
@user_5520a4 Thanks for creating a post on our Community Forums. I'm terribly sorry to hear that this happened and hope everyone is safe from the storm. We would certainly want to get our technicians out to repair/replace the line, though the tree would need to be removed first to avoid any further damage or safety concerns. I definitely agree that having a tree removed can be quite costly, even more so when it's not even your tree!
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XfinityThomasD
Official Employee
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1.2K Messages
3 years ago
@user_5520a4 My apologies that my reply had been cut short. Let's see if we can find more information to help out with this. Would you please send our team a direct message with your full name and full address?
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