I have cancelled the internet service but it still remains active and also shows the same in the Xfinity app

user_cn5wcr Thanks for creating a post. For the most part, when a disconnect order is placed, the stop billing date will be the requested cancellation date, however the completion date for the order will be a few days afterward, just to give some wiggle room where service is still active and can be used if needed. Since you've received the confirmation email for the cancellation, you should be fine. However, our team can certainly double check the order and assist however we can. Please send our team a direct message with your full name and address.

To send a Direct Message:

 

Ensure you are logged in

• Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  • An "Xfinity Support" graphic replaces the "To:" line.
• Type your message in the text area near the bottom of the window
• Press Enter to send it.