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user_iu139f
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10/27/2026 8:19 PM

I have an X1 cable box that will no longer load its OS.

Our Cable box labeled "Family Room" appears to have died. Every time we plug it in it now brings up a blue page with "Pace" on the right hand side. Along the top it says "V 1.12     Pace  PXD01ANI. (74371CU) Loader" and it complains that it does not have software to load. How can I exchange this for a working system?

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14 days ago

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EG

Expert

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123K Messages

14 days ago

The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityPeterH

Official Employee

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3.3K Messages

14 days ago

 

user_iu139f Sounds like we need to get this resolved and possibly replaced. Please send us a DM with your full name and complete address. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

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