2 Messages
I have an issue I need to address that hasn’t been taken care of.
On February 4, 2025, I was talking online to customer service for special promotions. My special promotion has expired and my cable went up. The agent I was chatting with told me about a new promotion. The promotion would be $65 a month plus two lines. I didn’t want to cell phones for the promotion. He told me I can have a cell phone and IPad as my two lines. I asked him again, if it would be $65.00 a month in total for the internet, cell and IPad. He said yes. I already done this promotion two years before. I get my recent bill and the internet was over $100. The promotion was not there. I talked to countless agents online about this, and was disconnected. If there is a way to send you the screenshots I will be happy to show the conversation.
The conversation was February 4, 2025. I only agreed to the IPad and new cell to get the promotion of 65 a month.
I am hoping you can help me with my problem. This cell phone from Xfinity would just be an extra to use as I have service with another company. However, I don’t need to pay for a cell phone and IPad if I’m not getting the promotion.
he said 65 month for internet and two lines. He said the iPad would be my second line.
the confirmation [Edited: "Personal Information"] was for the new deal
XfinityArmand
Official Employee
•
2.1K Messages
6 days ago
Thank you so much for taking the time to reach out to Xfinity Support @user_r8jeur! WE are so glad to hear from you and want to help in any way that we can to address your account billing concerns. No worries! You have reached out to the best team to ensure that you are having the best experience with your service. So that we can get started, please feel free to shoot us a private message with your details. That way we can get a look at what went on with that promotion.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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