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user_tmjzcp
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Monday, October 6th, 2025 3:31 PM

I have an email for the ceo of comcast, which I have emailed before and received a response back...customer service is a joke

I have spoken with customer service about my bill - to no avail. I have been with comcast since 2019 (too long) and my bill is absurd. I need further payment arrangements and no one is able to assist me. I have emailed the CEO, Brian Roberts, hoping he will respond back (very unlikely). I see now why my friends always ask me why do I have comcast, and there are so many other options out there. 

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2 hours ago

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EG

Expert

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115.1K Messages

3 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityThomasB

Official Employee

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2.4K Messages

3 months ago

user_tmjzcp This is never the experience we want you to be having when reaching out for support. We are a corporate based team, and always happy to help. If you can send us a DM with your full name, and address, we would be more than happy to assist.

 

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

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user_dif28y

Visitor

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1 Message

25 days ago

Customer at Xfinity constantly lies and scams. I’m a fool for thinking it would change. Time to switch companies!

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XfinityEmilyB

Official Employee

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2.6K Messages

 

user_dif28y I appreciate you taking time out of your day to let us know about your experience. You've reached a team of experts and we'll work with you until we find the best possible way to make things right. 
Please send a direct message to Xfinity Support by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address in the body of the message so I can find your account and get started on a resolution. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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25 days ago

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user_a0g295

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1 Message

2 days ago

It’s the worst!!! They all lie so

much and no one is ever on one accord I am on a call with them now because three different ppl told

me three different things 

(edited)

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XfinityFrank

Official Employee

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1.9K Messages

Hi there, @user_a0g295! Sorry to hear you're having trouble and getting varying information. What was the issue you were working on? We would be happy to assist. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 days ago

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user_29u6cv

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Right now, I am on the phone with a customer service rep from Comcast. They are giving me the runaround about finding my 77-year-old mother's cable account. She lives in a Senior Residence Apartment complex, and she doesn't know anything about the Internet which is why I am calling to try to assist her. This company is absolutely horrible with customer service which is why I don't have their service anymore! The representatives are putting me on hold and not responding or transferring me from one person to another instead of just assisting me in getting the cheaper internet essentials that she needs. If I can't get them to stop giving me the runaround, I will be contacting the BBB as soon as I hang up the phone.

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2 days ago

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XfinityFrank

Official Employee

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1.9K Messages

Hi there, @user_29u6cv! Sorry to hear you're having trouble getting help with Internet Essentials for your mother. You can actually apply online here : https://www.xfinity.com/learn/internet-service/internet-essentials/apply . Have you given that a try?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 days ago

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XfinityRichard

Official Employee

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2.7K Messages

Hi there, @user_29u6cv ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry for trouble you are experiencing trying to help your grandmother. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, the account holders first and last name along with your full service address so that I can assist you further.-Richard

 

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 hours ago

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