Visitor
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5 Messages
I have alot of questions about my account. I am MUTE and refuse to do business with Ai.
Why is xfinity relying on AI, and not letting customers communicate with the company? I am MUTE so calling even through 711 is nor an option. I am in recovery from Cancer treatment and can't go to a store.
Accepted Solution
XfinityJohnG
Official Employee
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1.1K Messages
3 months ago
Thank you for reaching out to us here @user_66ae7d. I am very sorry to hear about your medical issues and can understand needing an option to communicate with an agent. We do have an accessibility team that has many options to communicate at either the http://www.xfinity.com/accessibility or https://support.xfinity.com/accessibility sites. They also have options through the 1-855-270-0379 direct line for non communicative customers. We can also assist you with any account concerns from here if you send us a direct message with the full name and complete address for your service.
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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