1 Message
I hate your phone tree
I am trying to find out which coax cables are active in my house, which your robot is not equipped to answer. Unable to navigate to a real human she restarted my modum when i specifically said 'no'.
I just need to ask 1 freaking question. Hiw do I talk to a real freaking person?!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
XfinityDemitrius
Official Employee
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1.9K Messages
10 months ago
Hey @user_f84115, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity services. I would be more than happy to offer my assistance looking into this further for you. Thanks for joining our Xfinity Community today and hope we can address all your concerns.
We do not have or keep record of which coax cables and/or outlets may be active within the home. It is usually standard practice to only have the outlets being used active as it could cause issues with the services such as Ingress, Egress, noise, and more. As we do not keep account, one thing you can try is to move the cable modem to another outlet within the home and see if the device is able to get online. If the modem is able to get online and communicate, that would indicate the outlet is active and connected.
You can also utilize the Xfinity App where you can quickly and easily check the status of your devices with ease. If you move the modem and device is unable to get online, it should indicate that within the Xfinity App. The Xfinity App is going to be the best resource for anything and everything Xfinity from review the account, billing, and services.
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