Visitor
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2 Messages
I hate Xfinity ai customer service bot
Every time i report an outage it says there isn’t one only that its my router then 30 minutes later to tell me there Is
im getting very sick of this service calling me a liar
its very frustrating when you are only trying to help the company and you are the one told you are the issue or you need a new router so you buy one and sure enough its the service!!!!!!
my neighbors all use Tmobil internet and have no issues maybe its time fir me to switch
XfinityJeff
Official Employee
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1.2K Messages
49 minutes ago
Greetings @user_0zg8e1, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues with the service, but you have come to the right place for assistance. When you go in to the Xfinity app because you are experiencing service issues and the app says that there is not a service interruption detected, that may be because there has not been enough reports of issues for the system to flag it as a service interruption. When you report those, it helps the system determine that there is a bigger issue but if the system is not saying that there is one at the time, it may just be effecting your service, which we could assist with.
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