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user_296dhz
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Saturday, May 31st, 2025 12:17 AM

I hate the phone system [Edited: Language] How do I talk to a real person!!!!

Please provide a phone number that will have a real person!!!  It is so frustrating and ridiculous!  My aging parents cannot get a real person and they are being charged for things that the should not be.  They are about to lose their service and I cannot help them 

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17 hours ago

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XfinityChelseaB

Official Employee

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1.8K Messages

2 days ago

Hello @user_296dhz, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. You're welcome to call our phone support at 1 (800) 934-6489 or 1-800-266-2278. Otherwise, we are happy to continue assisting you on this platform!

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user_296dhz

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3 Messages

It's incredibly insulting that your response includes the same phone numbers I was referring to.  What a joke!  This is total [Edit: Language]

(edited)

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17 hours ago

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user_296dhz

Visitor

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3 Messages

@user_296dhz​ Xfinity should change the name of this "customer service" forum to customer disservice and run around 🤬

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17 hours ago

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XfinityPeterH

Official Employee

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1.9K Messages

 

user_296dhz Thank you for your feedback. Our aim is to provide solutions and alleviate any frustration. As someone who assists elderly parents, I understand your situation. One helpful suggestion is to add your name to their account as a Manager, enabling you to assist them more effectively. You can use the following link to get your name added to their account: https://www.xfinity.com/support/articles/primary-and-secondary-accounts

Another option would be for them to reach out directly to us on this forum much like you have. 

 

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17 hours ago

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user_9ya5yc

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2 days ago

I am having a similar experience.  I completely agree w/ this person's opinion.  It's been a terrible experience.  It should not be this difficult to either get to a person, or at minimum have the automated system tell me they will have someone call me back or put me on hold.  

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