New Poster
•
2 Messages
I get texts I have unused equipment.
I get text all the time that I have unused equipment to return but I don’t have any unused equipment what is the problem?
New Poster
•
2 Messages
I get text all the time that I have unused equipment to return but I don’t have any unused equipment what is the problem?
XfinityJeniece
Official Employee
•
2.4K Messages
15 days ago
Hey there, barb1948, thanks for reaching out through Xfinity Forums regarding the text messages you have been receiving. I would be happy to take a look at your account to ensure everything is listed correctly with your equipment.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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