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user_zklfvx
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Visitor

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1 Message

Saturday, March 14th, 2026 9:07 PM

I forgot to claim my prepaid card

I forgot to claim my prepaid card just tried to redeem with code and it says it expired plz help 

Question

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Updated 

18 hours ago

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XfinityBrianH

Official Employee

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2.1K Messages

14 days ago

 

user_zklfvx Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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XfinityJeniece

Official Employee

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3.9K Messages

18 hours ago

We want to thank you for reaching out to our Xfinity Forums site for support with your concern. We are glad we were able to resolve your issue and get you a new card issued! Never hesitate to create another public post for any of your future account and service needs! 

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