Visitor
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1 Message
I don't have my old equipment I threw it in the garbage.
I received a new Wifi router thing and didn't know that I needed to return the old since it was a piece of [Edited: "Language"]. (obvi no instructions) I threw it in the garbage and don't have it. I keep getting texts about returning the "unused" equipment and keep getting charged for it. I tried to contact the Chat Customer Service and the person had no clue what was going on and kept trying to sell me a new plan.
Then they tried to give me some sketchy [Edited: "Profanity"] "secure data link" where it asked for my SSN. [Edited: "Profanity"]?
How do I resolve this?
XfinityThomasA
Official Employee
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3.5K Messages
13 hours ago
Hello, user_o420j7. Thank you for your feedback and for joining us here on the Forums. Our team would be happy to help work together towards a resolution regarding your equipment. Please send us a Direct Message.
On a Desktop:
Make sure you’re logged into the forums.
Click the Direct Message icon in the top-right corner of the page.
Click the New Conversation icon to start a message.
Note: If the New Conversation icon is disabled, go to Profile Settings, uncheck “Opt Out from Direct Messaging,” and click Save.
In the “To:” field, type “Xfinity Support” and select the Xfinity Support handle with the blue checkmark to send your message.
On a Mobile Device:
Make sure you’re logged into the forums.
Tap the New Conversation icon.
In the “To:” field, type “Xfinity Support” and tap the Xfinity Support handle with the blue checkmark to send your message.
I also wanted to share a link to the Xfinity Residential Services Agreement which may help other readers. It contains detailed information about Equipment in section 7.
https://assets.xfinity.com/assets/dotcom/projects/cix-5055_xfinity-com-welcome-kit-legal/ResServices_HomeNetworkingUniLegal_STD_ENG_comcast.com.pdf
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