Visitor
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7 Messages
I claimed the free Peacock Premuim subscription reward as a Platinum reward member, but I still cannot activate it
I have claimed this reward and it shows up under the "My Activity" section of my rewards page. When I click on the reward, it shows instruction to click on the link: xfinity.com/activate-peacock to activate the subscription. However, when I click on that link, I'm brought to a web page that states "We’re sorry, your account isn’t eligible for this Peacock offer." I've been calling customer service every few weeks since December 2023 to try and resolve this issue, but there hasn't been any helpful responses on the issue, let alone a resolution, for well over 2 months now.
I have read many threads in the forums about others who have a similar issue and just about all of them have a rep telling the customer to send a direct message to resolve the issue. I have attempted to send a direct message by clicking on the "Direct Message" icon next to the bell icon at the top of this page. When I do that, it brings up a window with an icon to compose a new direct message, however, that icon is greyed out so I can't click on it to compose a direct message.
This whole thing is getting very frustrating, someone please help.
XfinityJustinC
Official Employee
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1.3K Messages
1 year ago
Hello, @pdp1 thank you for taking the time out of your day to create a post, I appreciate all the detailed information of what you have already attempted for the Xfinity Reward Peacock redemption.
I would definitely like to investigate further, as I can check to see if the free Peacock Premium codes are reflecting on your account after claiming the reward. We can then troubleshoot further to help ensure you can enjoy your Xfinity Reward.
If you're still experiencing issues sending a direct message, I would recommend. Signing out of Xfinity Forums, clearing your cache and cookies, log back in, then follow these steps to send a direct message:
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon in the upper right - it looks like a chat bubble
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
• Type your message in the text area near the bottom of the window
• Press Enter to send it
To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address alongside a detailed summary of your request/question.
If you're still unable to send the direct message please let me know.
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