I can't get ahold of Xfinity Support whatsoever?

Xfinity incorrectly charged my account, and has made it impossible to contact them in anyway. I tried calling 1-800-XFINITY and just get sent into an endless loop with an automated bot who just tells me it can send me a link to chat with another bot. When I go through the steps with the that texting chat bot it tells me I can't speak with a live agent and try calling 1-800-XFINITY. It's so frustrating when a company just chooses not to deliver services or any means to resolve problems they're creating.

Anyone know a way I can actually talk to a real person?

I'm extra frustrated because I literally spent an hour on the phone last month with a customer rep to dispute charges and they told me they amended it.

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XfinityGabriel

Official Employee

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3.1K Messages

2 years ago

user_c9y94b, Hi there! Thanks for spending the time out of your Tuesday morning to reach out. This is definitely not the experience we like to hear about. As a customer myself, I understand the importance of being able to speak with someone when I see incorrect charges on my bill. I am sorry to learn about this frustrating experience of not being able to speak with a live representative. You've come to the right place. We are a team of dedicated specialists who are committed to providing solutions to billing concerns such as this for all of our XFINITY family members. We can help turn that around. To get started, could you provide some details of what's going on? In addition, to help make things a lot easier when needing to speak over the phone with a live representative, we provided a really convenient call-back option for situations such as this. Here is a great link to our website with the call-back option. Please let me know if this helps.

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user_c9y94b

2 Messages

@XfinityGabriel thanks for your response!

I talked with a customer rep last month and they told me they had put me under the latest promo where I should be charged $95/month for services, but it's showing that the charge is still $104.99 as previously.

I also tried the link you sent me and it's not working (just like the live chat bot).

2 years ago

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XfinityFrank

Official Employee

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2.1K Messages

@user_c9y94b, thanks for the details. You would still need to go through the chat sequence to get the callback option. We can take a look and see what happened with the change you described though! Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address. Thanks!

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2 years ago

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Customer Service

user_c9y94b

I can't get ahold of Xfinity Support whatsoever?

XfinityGabriel

user_c9y94b

XfinityFrank

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