Visitor
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1 Message
I can't change my internet plan
My current plan is due and the price is about to raise. I'd like to explore options that can keep the current rate. However the "Change Plan" button on my xfinity webpage does not work at all. It always gives me error page to https://www.xfinity.com/error/buy/sorry?errorCode=plan-error. Any suggestions?
XfinityJanelle
Official Employee
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2.2K Messages
21 days ago
Hey @user_kdmv3i , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your plan. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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