Visitor
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3 Messages
I can not get support for a non-connectivity related issue because there is work going on in my area.
1. I'm in support [Edited: "Language"]. Work is going on in my area and they have us flagged as having an outage. That means both for phone and text I get into a loop where I cannot get to a human. My issue is email related. Not device or connectivity related and I don't actually have an outage. I'm blocked from all normal support paths. This should never be the case. I should always have an option to talk to a person.
2. My real problem is that I think the email domain of my healthcare provider is getting blocked at the Comcast level. I have no filters and it isn't in my spam folder. The healthcare provider thinks the email is getting through on their end. Can someone please reach out to help me troubleshoot this? (Domain: NoReply@iqhealth.com)
XfinityArmand
Official Employee
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2.1K Messages
1 year ago
Hi there @user_8f8bce! Thanks so much for taking the time to reach out to Xfinity Support here on our Community Forum! We're so glad to hear from you and want to help in any way that we can address your service concerns. No worries! You have reached out to a team of experts here to ensure you are having a top[ tier experience with your service. So that we can get a better look at what is going on, please feel free to shoot us a private message with your details so that we can get some eyes on this for you.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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