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user_oj0ypw
1st Topic

Visitor

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2 Messages

Thursday, June 26th, 2025 1:38 AM

I am trying to get service to my new construction - the road and address are on the county maps - the site has been pre wired for Xfinity.

Here is the address.

[Edited: "Personal Information"]

How can I get Xfinity to recognize this and start service?

Question

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Updated 

3 days ago

 • Edited

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XfinityFrank

Official Employee

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1.4K Messages

7 days ago

Hello, @user_oj0ypw! Thanks for reaching out to us here on the Community Forum. We can check and see what we can do to help get service to your home. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address to get started.

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user_oj0ypw

Visitor

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2 Messages

My question has not been answered and I do not know how to get assistance for new service?

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3 days ago

0

XfinityEva

Official Employee

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1.8K Messages

Thank you for getting back to us here. We received your direct message and will be happy to continue assisting you there for privacy of your account information. Once resolved we can circle back here to provide more details of what we worked on. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 days ago

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